An AI agent that knows your business
Give Charigent your documents, FAQs, and rules, and it becomes an AI agent that answers like someone who read them — because it did. No code, no waiting on developers. Test it in private, then put it on your website, inbox, or phone line.
What you get
What this helps you do
Start from templates and reusable variables
Use premade assignments and saved placeholders for brand, employee, support, website, and compliance details before adding knowledge.
Route the right question to the right path
Guide product questions, support issues, and edge cases into the right response flow instead of treating every message the same way.
Keep web chat, SMS, and email connected
Let the same Charigent continue the conversation across text, inbox replies, and live site chat while preserving its template variables, knowledge, and handoff context.
Voice and human handoff when needed
Use voice routing or bring a teammate in when the issue needs nuance, urgency, or final approval.
Show up where people already ask for help
Use website chat, messages, a shared inbox, or a developer connection so customers and teammates can talk where it suits them.
Replay runs, cost, and readiness
Review deployed runs with cost, timing, actions, artifacts, shared outputs, and channel readiness before turning on more automation.
Who benefits
Made for real work
Customer support
Answer product, policy, and account questions quickly, then escalate edge cases with the useful context already gathered.
Internal knowledge
Give team members one reliable place to ask for policy, process, onboarding, or product information.
Sales qualification
Help buyers self-educate, collect the right details, and hand warm conversations to the human team at the right moment.
How it works
From setup to a reviewed result
Pick the assignment template
Start from a premade support, sales, operations, or content assignment so the Charigent has a clear job, outputs, and success signals.
Fill variables and add knowledge
Save reusable placeholders like [brand name], [employee name], and [support email], then add the docs, FAQs, policies, and product details that should ground answers.
Connect, test, and review each run
Turn it on for website chat, Slack, Discord, text messages, email, voice, or a developer connection. Test every channel and review the history before allowing more automatic work.
See it in action
Current Charigent product views
Deploy Anywhere
Put the same Charigent in all 14 channels
A help answer on your site, a follow-up by SMS, a detailed reply by email, and a phone handoff can all come from the same Charigent instead of separate silos.
Widget
Slack
Discord
Telegram
Messenger
SMS
LINE
Google Chat
API
Voice
Cross-channel conversation merging
One person, one thread, even when the channel changes
Charigent can keep the context together when someone starts on the site, returns by email, and then asks for a fast answer over SMS or voice. That means fewer repeated questions and cleaner human handoff.
Especially useful for support and sales
- Answer common questions instantly and hand complex cases to a teammate with the thread attached.
- Continue conversations by SMS when speed matters or by email when the reply needs more detail.
- Keep your site widget, inbox replies, and phone routing tied to the same knowledge source.
FAQ
Frequently asked questions
How many Charigents can I create?
Starter includes 3, Pro includes 10, and Business includes 50 Agent Charigents. Each plan also raises how many knowledge sources you can attach: 50 on Starter, 200 on Pro, and unlimited on Business.
Do I need to know how to code to build one?
No. You give it documents, FAQs, and rules through the builder interface, test it privately, and then deploy it -- no code and no developer wait required.
What counts toward my credit usage?
AI replies, searching saved knowledge, voice, text messages, and any work that runs through connected outside services all draw from your plan's credit balance.
Can the same Charigent answer on more than one channel?
Yes. The same Charigent can run across all 14 supported channels -- website chat, Slack, Discord, SMS, email, voice, and more -- while keeping its knowledge, variables, and handoff rules consistent.
What happens when a question is too complex for the Charigent?
You can route it through voice or hand it to a teammate. The handoff carries the relevant conversation context, so the person picking it up isn't starting cold.
Pricing
Starter includes 3 Charigents and 50 saved information sources across your account, plus reusable tasks, saved details, setup checks, and run history. Pro includes 10 Charigents and 200 sources. Business includes 50 Agent Charigents, unlimited sources, and more channel controls for support, sales, and daily work. Credits are used for AI replies, searching saved knowledge, voice, text messages, and work run through outside services.
Also explore
More ways to build with Charigent
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