Keep the conversation going by text
Give your Charigent a phone number and reply by text. Those chats can share history with website chat, email, and voice. Use a managed number, or connect your own messaging account on Business.
What you get
What this helps you do
Give Charigent a direct line
Use a managed number on Pro or connect your own messaging account on Business when that better fits how you work.
Text messages stay in the same story
When a person moves from site chat or email into SMS, Charigent can keep the conversation coherent instead of starting from zero.
Clear segment-based billing
Pay based on message length so quick confirmations stay inexpensive and longer help texts scale predictably.
Guardrails for sending
Respectful send controls and reply handling help your team stay deliberate about when and how text messages go out.
Good fit for follow-up and handoff
Text is especially useful when the conversation already started elsewhere and now needs a fast, direct next step.
Useful for reminders and service updates
Appointment reminders, status updates, and post-call follow-up are all easier when Charigent can send the message for you.
Who benefits
Made for real work
Appointment reminders
Send reminders, confirmations, and simple follow-up texts without switching into a separate messaging tool.
Sales follow-up
Move a lead from web chat into SMS when they want quick answers or a direct path back to your team.
Service updates
Keep customers informed with short status messages that are easy to read and easy to respond to.
How it works
From setup to a reviewed result
Pick managed or bring-your-own
Choose the fastest setup for your team and how much control you want over the messaging account.
Attach the number to your Charigent
Use the same voice, routing, and handoff rules that already guide the rest of the assistant experience.
Reply by text with shared context
Let Charigent continue the conversation by SMS while keeping the wider thread intact across your other channels.
See it in action
Current Charigent product views
Number options
Choose the setup that matches how hands-on you want to be
Platform numbers
Pro and BusinessStart fast with a managed number, predictable number fees, and text messaging routed through the same Charigent you already use elsewhere.
Bring your own credentials
BusinessConnect your existing messaging account when you want tighter control over numbers, call paths, or spending.
Transparent pricing
Short replies stay small on your bill
Outbound US text messages are billed by segment, so the invoice follows message length instead of hiding the cost in a bundle.
1 segment
~$0.034
Up to 160 characters
2 segments
~$0.068
161 to 320 characters
3 segments
~$0.102
321 to 480 characters
Managed US numbers are priced from $4/month. Business customers who bring their own credentials pay the provider directly, plus the standard 5% routing fee inside Charigent.
FAQ
Frequently asked questions
How is SMS billed?
By segment, based on message length: about $0.034 for messages up to 160 characters, $0.068 for two segments (161-320 characters), and $0.102 for three (321-480 characters). Managed US numbers start from $4 per month.
Do I need my own phone number, or can Charigent provide one?
Either. Use a Charigent-managed number on Pro, or connect your own existing messaging account on Business if you want tighter control over numbers and spend.
What happens if I bring my own messaging account?
On Business, you pay your provider directly for the account itself, plus Charigent's standard 5% routing fee on usage that goes through it.
Does an SMS conversation share history with website chat or email?
Yes. When someone moves from site chat or email into a text conversation, Charigent can keep the thread coherent instead of starting over.
Is SMS a good fit for appointment reminders?
Yes. Appointment reminders, confirmations, status updates, and post-call follow-up are common uses, since Charigent can send the message directly instead of switching to a separate texting tool.
Pricing
Pro includes Charigent-managed text-message numbers and billing for each message part. Business can connect your existing messaging account and gives teams more control for daily use.
See also
Also explore
More ways to build with Charigent
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