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Customer Support

An AI customer support agent with a clean handoff to your team.

Build a support Charigent from information you approve. Let it answer common questions on your website, then give visitors a simple way to reach a person without losing the conversation.

Start Your Support Trial View pricing
Card required14-day trialPaid channel requirements shown
The Support Inbox queue, showing pending, in-progress, overdue, and today counts for conversations handed off to a human.

The problem

Current support tools weren't built for AI

Support costs grow with complexity

More seats, channels, and disconnected tools can increase cost while making it harder to keep answers and escalation rules consistent.

Knowledge setup takes coordination

FAQs, product documentation, policies, and routing rules often live in different places and need a clear review process before launch.

Generic answers frustrate customers

Off-the-shelf bots don't know your product. They respond with generic text that sends customers straight to a human — defeating the purpose.

The Charigent solution

Teach, connect, and manage support Charigents

Give your Charigent the information it should use, test its answers, and decide when your team should step in.

Charigent Builder

Add documents, web pages, FAQs, and notes so your Charigent can answer from information you trust.

Chat Widgets

Add a Charigent to your website with a short piece of code. Choose its colors, welcome message, and name. Website chat requires Pro.

Flow Builder

Lay out repeat work on screen, choose what happens next, and pause for a person before a sensitive action runs.

Human handoff

Let visitors ask for a person. Their website conversation moves to your Support Inbox, and your reply appears in the same chat.

Connected tools

Connect the channels included with your plan and explore more than 300 tools you can add to a process.

Review & Approval

Check what happened, set clear limits, and require a person to approve sensitive steps before they run.

Test your AI customer support agent before it goes live.

Add your knowledge, ask it real questions, and confirm the handoff before visitors ever see it.

Start Your Support Trial

14-day evaluation with included trial credits. Card required.

See it in action

The real product, not a mockup

The Knowledge Base screen, used to upload files, add URLs, or paste text that a support Charigent can answer from.
Give a support Charigent your own information instead of relying on generic answers.
The Social Inbox screen, routing incoming comments and DMs from connected platforms into one queue.
Messages from connected social accounts have their own inbox, separate from website handoffs.

How it works

Live in three steps

01

Add approved knowledge

Upload supported documents and URLs or paste text, then review the processed sources before testing answers.

02

Choose when a person steps in

Turn on human handoff, add any phrases you want to recognize, and test the website chat before launch.

03

Add it to your website

Publish the chat box, ask for a person, and make sure the reply returns to the same conversation. Website chat requires Pro.

The features behind AI support

Charigents

AI trained on your support docs

Human-in-the-Loop

Review and approve before it runs

Website Chatbot

Embed support AI on any site

FAQ

Frequently asked questions

How does an AI support agent learn about my products?
You give it the material it is allowed to use — supported documents, website URLs, or pasted text. Charigent indexes those sources and the agent draws its answers from them. Review the processed sources and test real questions before putting it in front of customers.
Can a human take over a conversation from the AI?
Yes. Human handoff is configurable: you decide which phrases or conditions send a conversation to a person, the handoff is recorded, and the person's reply comes back into the same conversation thread.
Can I put the support agent on my website?
Yes, through an embeddable chat widget. You paste a generated script tag into a site that permits third-party scripts, and you can set the widget's colors, logo, greeting, and placement. Public website chat requires Pro at $49 per month.
What happens when the agent does not know the answer?
That behaviour is yours to configure. Your instructions and routing rules decide whether it says it is unsure, points at a source, or hands the conversation to a person. Test those paths with real questions before you launch.
Which channels can a support Charigent answer on?
Beyond the website widget, a Charigent can be deployed to channels including Slack, Discord, Telegram, Google Chat, LINE, email, and SMS. Which channels are available depends on your plan, and each one needs to be connected and tested separately.
Can I review the AI's answers before customers see them?
Yes. You can test answers against real questions before launch, and Flow Builder includes a human-review step that holds an action until a person approves it. The Human-in-the-Loop inbox is where those pending items land.
14-day evaluation with included credits. Card required, converts automatically unless you cancel.

Your Charigent is waiting.

Add your information, test the answers, and publish the website chat. Website chat is available on Pro, and human handoff must be turned on before visitors can use it.

Start Your Support Trial
Starter from $19/moWebsite chat with human handoff300+ connections