Refund Policy

Your 7-day trial starts when you choose a plan and finish checkout with a payment card. You get trial credits to try Charigent's AI features.

If you cancel before the trial ends, you are not charged. We email you at least 3 days before the first charge with the amount, the date and a link to cancel. If you do not cancel, your plan starts and your card is charged.

Monthly and annual subscription fees are not refundable, including any unused time in a billing period.

You can cancel at any time from Settings > Billing. When you cancel, your plan stays active until the end of the period you already paid for, and you will not be charged again.

Credits have no cash value and are not refundable. Monthly plan credits reset at the start of each billing period and do not roll over. Top-up credits do not expire while your subscription is active.

If an AI request fails on our side, the credits held for it go back to your balance on their own. This is a credit to your balance, not a cash refund.

Access passes, memberships and tips bought on the Charigent fan network are final. If you have a problem with a creator's content, contact support and we will look into it.

If we charge you by mistake, such as a duplicate charge or a charge after you canceled, contact us within 30 days and we will fix it.

Please contact us before you dispute a charge with your bank. If a chargeback is filed, we may pause the account while the dispute is open.

Nothing in this policy limits rights you have under consumer protection laws that apply to you.

Questions about a charge? Email [email protected] or visit our support page.